Reed Hastings & Netflix Management ·Netflix ·16 JUL 2020
Tell investors bad news before they ask for it
The best leaders don't hide a slowdown behind a great quarter — they name it, explain it, and move on to what comes next.
Topic
Crisis Management
What gets written when the building is on fire.
5 letters · most recent first
Warren Buffett ·Berkshire Hathaway ·1 MAR 2010
Hold Expensive Cash So You Can Be the Buyer in a Crisis
Liquidity is a strategic weapon disguised as a boring balance sheet item — its real return shows up only when everyone else runs out.
Reed Hastings ·Netflix ·18 SEP 2011
The Hastings Apology Is the Cleanest Public Wound-Closing in Modern CEO Communication
Five words. No throat-clearing. No qualifier. The apology arrives before the explanation, which is the only order that ever works.
Warren Buffett ·Berkshire Hathaway, Inc. ·27 FEB 2009
Buffett's 2008 Letter Spends Three Pages Telling Shareholders What He Got Wrong
Buffett doesn't apologize for the loss. He apologizes for the analysis. Those are different things and most CEOs conflate them.
Travis Kalanick ·Uber ·22 OCT 2013
The Kalanick Miami Memo Is What Happens When a Leader Writes Like the Email Is Private
The memo's existence is more instructive than its contents. The contents are the symptom; the existence is the diagnosis.