Prabhakar Raghavan ·Google ·20 JUN 2019
Measure What Rivals Are Quietly Stealing From You
If a competitor might be eating your lunch one bite at a time, build the instruments to see the bites — don't settle for gut feel.
Topic
Comms
Memos, all-hands, and messages written for more than one audience.
3 letters · most recent first
Joan Braddi & Sundar Pichai & Sergey Brin & Jonathan Rosenberg ·Google ·7 JUN 2007
Don't Pay for Customers You Already Own
If your partner brings no real users to the deal, they aren't a partner — they're a toll booth.
Travis Kalanick ·Uber ·22 OCT 2013
The Kalanick Miami Memo Is What Happens When a Leader Writes Like the Email Is Private
The memo's existence is more instructive than its contents. The contents are the symptom; the existence is the diagnosis.